What does this error message mean: "User Record Not Found"?
Answer
This error message appears when someone with an expired or non-existent library card account attempts to log in to My Account, place a hold on a book, or request an Interlibrary Loan. This error message is unrelated to electronic access of U of A Library resources.
If you feel that you received this error message in error please reach out to us and include the exact error message.